Customer Engineer
Why
minka_ is an open platform for publishing money.
The platform aims to connect the world's balances and money through the web using shared, connected ledgers. Minka is a lean, purposely small, well-funded Series A startup that is playing the long game.
Our vision is to improve the way people interact with money by building the new backbone of the payments industry.
If bitcoin is the settlement layer of the internet, we are the clearing layer for the web. Because, Money must flow.
What
We are looking for a Customer Engineer who is excited about shaping a global, scalable product called minka ledger.
This is a customer-facing role in a highly collaborative and fast-paced environment and therefore requires exceptional soft skills in order to quickly establish credibility with our B2B clients and partners, and to guide them in focusing their developers on building financial services rather than infrastructure.
High throughput of thousands of messages per second, effective data management, resilience, flexibility, and extensibility are some of the key topics you will deal with.
We are building developer-focused deep tech tools and you will work closely with an experienced revenue and product teams led by our CTO, Zeljko Rumenjak and CRO, Marko Erkic.
We value highly motivated, somewhat crazy, and creative individuals.
We are selective and take care of our dream team, so you will be well compensated.
How
- Collaborate with the sales team and prospective clients to understand their technical requirements, challenges, and objectives.
- Develop customized technical solutions and product demonstrations that effectively showcase the capabilities and value proposition of your real-time payments platforms and settlements solutions.
- Provide technical expertise and guidance throughout the sales cycle to address customer inquiries, mitigate concerns, and bu
- Conduct product training sessions and workshops for internal sales teams, external partners, and clients to ensure a comprehensive understanding of your solutions and their potential applications.
- Continuously update and enhance your knowledge of industry trends, competitor offerings, and emerging technologies to maintain a competitive edge in the market.
- Assist revenue teams in qualifying leads, conducting discovery sessions, and crafting tailored sales presentations and proposals.
- Participate in technical discussions, solution architecture reviews, and proof-of-concept (POC) engagements to validate the feasibility and value of your offerings for prospective clients.
- Collaborate with internal stakeholders, including product management, engineering, and implementation teams, to address customer requirements and en
Be an owner
- Build proof of concepts & help customers execute their product goals
- Lead initiatives to facilitate smoother and faster sales cycles, as well as higher win rates
- Design and deploy integrations between minka_ and the customer core transactional systems
- Work alongside with the product, tech and sales teams to understand fully the sales roadmap, with end to end responsibilities
- Bring best practices to the Expansion team to strengthen minka’s sales process understanding fully added value, value prop, timeline and key stakeholders, both internal and externally
- Serve as a subject matter expert on your company's products, features, and technology stack
Be a solver
- Serve as the go-to technical resource to the sales team during the pre-sales lifecycle
- Help define better processes to support the sales team, and provide insights to the engineering and product teams to improve our API
- Build solutions, analysis and analytics to match prospect’s business and technical requirements
Write it down
- Conduct needs analysis and technical scoping sessions with prospective customers to gather and document key requirements
- Document product gaps to our engineering and product teams that will help drive better product-market fit and win rates
- Learn, learn and learn at least 1/4 of your time
Required skills
- 7+ years of experience working in software development, with any modern tech stack (NodeJS)
- Bachelor’s degree in STEMs, preferably computer science
- Knows how the internet and the web works on the network and protocol level, from TCP/IP to REST APIs
- Experienced in solution architecture, project scoping and product demonstration skills
- Positive, motivated attitude, with an emphasis on excellent teamwork.
- Fluent English and Spanish
- Based in Bogotá, Colombia
Preferred skills
- Bachelor, Masters University Degree in information technology or computer science.
- Know what is a bit and what is bitcoin.
- Passionate about technology and about improving financial services.
- Previous experience working in a pre-sales consulting role.
- Experience using automation platforms
- IFTTT is a strong plus
- Seen Mr. Robot tv show
minka’s Culture
We are a fintech who believes in innovating in the way we work to impact the financial ecosystem on the long term. We are located between Latam, US and Europe and work remotely, with several roles assigned per person, depending on their skillset.
This allow us to bring value with a senior team, who also enjoys being hands-on and strategic.
In this role, you will work with our team of engineers and product managers in a fast-paced startup environment. You will collaborate closely with other members of the Product, Engineering and Sales teams. We are building a new infrastructure for money and prefer generalization vs customer-specific requests and scalability vs customer-specific projects.
We value highly-motivated, somewhat crazy, and creative individuals on a mission to improve the way people interact with money.
At minka_, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other applicable legally protected characteristics.
- Departments
- Sales (Business Development)
- Locations
- Bogotá
- Remote status
- Hybrid
![Picture of Silvia Infante](https://images.teamtailor-cdn.com/images/s3/teamtailor-na-maroon/square_226-v4/image_uploads/9f8dbea3-1a2e-467b-bf8b-1ea0adabdbe7/original.png)
About minka_
minka_ is an open infrastructure for publishing money.
We are building a layer 2 payments protocol used by clearinghouses, financial institutions, and fintechs to move money in real time.
Currently minka_ is modernizing the payments infrastructure of several countries in Latin America and is already live with 20 financial institutions.
Customer Engineer
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